Return Policy

At kheflaxxyzunal, we want you to be completely satisfied with your garden lighting and irrigation products. If you're not happy with your purchase, we offer a straightforward return policy to make things right.

30-Day Return Window

You may return most products within 30 days of delivery for a full refund or exchange. To be eligible for a return, your garden lighting or irrigation product must be:

• Unused and in the same condition that you received it
• In the original packaging with all accessories and documentation
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons:

• Installed irrigation components that have been connected to water supply
• Custom-ordered or specially configured lighting systems
• Products that have been modified or altered from their original state
• Clearance or final sale items marked as non-returnable
• Products damaged due to misuse or improper installation

How to Initiate a Return

To start a return, please follow these steps:

• Contact our customer service team by email or phone to request a Return Authorization (RA) number
• Provide your order number and reason for return
• Pack the item securely in its original packaging
• Include the RA number clearly on the outside of the package
• Ship the item to our returns address provided in your RA confirmation

Return Shipping

Return shipping costs are the responsibility of the customer unless:

• The product was defective or damaged upon arrival
• We sent the wrong item
• The return is due to an error on our part

For defective or incorrect items, we will provide a prepaid shipping label. We recommend using a trackable shipping method and purchasing shipping insurance for high-value items.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to your original payment method within 5-7 business days
• Credit card refunds may take an additional 2-5 business days to appear on your statement
• Original shipping charges are non-refundable unless the return is due to our error

Exchanges

If you'd like to exchange a product for a different item:

• Contact us within 30 days of delivery to arrange an exchange
• The new item must be of equal or greater value
• Price differences will be charged or refunded accordingly
• Exchange shipping is free for the same product in a different size or color

Damaged or Defective Items

If your garden lighting fixture or irrigation equipment arrives damaged or defective:

• Contact us within 48 hours of delivery with photos of the damage
• Do not attempt to install or use damaged products
• We will arrange for a replacement or refund at no additional cost to you
• Keep all original packaging until the claim is resolved

Warranty Returns

Products covered under our 3-year warranty may be eligible for repair or replacement beyond the 30-day return window. Warranty claims must be submitted with:

• Proof of purchase
• Description of the defect or issue
• Photos or videos demonstrating the problem

Our team will evaluate warranty claims and provide a resolution within 5-7 business days.

Contact Us

If you have questions about our return policy or need assistance with a return, please contact us:

• Email: contact@kheflaxxyzunal.world
• Phone: +1 867 765 6023
• Address: 108 Berry St, Yellowknife, NT X1A 3W1, Canada